Australia
Ghana
Kenya
Morocco
Nigeria
Romanian
Rwanda
Tanzania
UgandaRetail Reimagined. Experience-Driven. Data-Led. Scalable.
Zylaris helps retail brands grow smarter by aligning brand, experience, and operations across digital and physical touchpoints — from first click to loyal customer.
🟨 INDUSTRY CHALLENGES WE SOLVE
Retail isn’t dead — but static retail is. The brands that win are agile, data-informed, and built around seamless customer experience.
We help retailers:
Align eCommerce and in-store journeys
Optimise product mix, pricing, and merchandising
Map customer behaviour and boost retention
Improve fulfilment, inventory, and backend systems
Build loyalty through branded service experiences
Expand into DTC, international, or omnichannel operations
Whether you’re brick-and-mortar, DTC, or hybrid — Zylaris brings clarity, systems, and scale.
🟦 WHAT WE DO
✅ Omnichannel Customer Journey Design
✅ eCommerce, DTC & In-Store Experience Integration
✅ Merchandising Strategy & Pricing Optimisation
✅ Store Operations & POS System Efficiency
✅ Retail CRM, Loyalty & Retention Strategy
✅ CX Analytics & Insight Platforms
✅ International Retail & Franchise Expansion
✅ Fulfilment, Inventory & Process Mapping
🟨 WHO THIS IS FOR
This service is perfect for:
Retailers expanding from in-store to eComm or vice versa
Lifestyle brands scaling across markets or categories
DTC brands hitting fulfilment or retention bottlenecks
Retail teams needing better ops, data, or CX tooling
Franchises or store networks seeking standardisation
🟩 OUR APPROACH: ZYLARIS FOR RETAIL STRATEGY
We don’t offer one-size-fits-all plans. We partner to design, align, and activate strategy across your business.
🔹 Phase 1: CX & Operational Assessment
We map your customer journey, team workflows, and core systems — highlighting friction points and missed opportunities.
🔹 Phase 2: Experience + Growth Strategy
We align your offer, experience, and communication across every touchpoint — digital and in-store.
🔹 Phase 3: Enablement Systems & Retail Stack
We help implement or optimise your tech stack (POS, CRM, loyalty, inventory) to support scale.
🔹 Phase 4: Loyalty, Analytics & Expansion Readiness
We embed tools and frameworks to boost retention, drive decision-making, and support new location, product, or channel rollouts.
🟩 CASE SNAPSHOT
Client: Home & Lifestyle Retail Chain
Challenge: Fragmented customer data and poor online-offline handoff
Zylaris Solution:
→ Integrated CRM and loyalty across online and in-store
→ Rebuilt post-purchase experience + returns process
→ Introduced analytics dashboard for CX and AOV
Result:
🛍 37% increase in repeat customer rate
💡 21% improvement in store-to-online conversion
📊 Unified CX data flow across 6 retail locations
🗣 TESTIMONIAL
“Zylaris helped us stop guessing and start growing. Every decision we make now is connected to customer insight and strategic action.”
— CX Director, Multi-Location Retail Brand
🟦 WHY ZYLARIS?
From shelf to shipment — Zylaris powers the entire journey.
🛒 Retail-fluent. Experience-led. Operationally sharp.
⚙️ We connect marketing, operations, and systems.
🔁 We help you sell smarter, serve better, and scale faster.