Retail Reimagined. Experience-Driven. Data-Led. Scalable.

Zylaris helps retail brands grow smarter by aligning brand, experience, and operations across digital and physical touchpoints — from first click to loyal customer.

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🟨 INDUSTRY CHALLENGES WE SOLVE

Retail isn’t dead — but static retail is. The brands that win are agile, data-informed, and built around seamless customer experience.

We help retailers:

  • Align eCommerce and in-store journeys

  • Optimise product mix, pricing, and merchandising

  • Map customer behaviour and boost retention

  • Improve fulfilment, inventory, and backend systems

  • Build loyalty through branded service experiences

  • Expand into DTC, international, or omnichannel operations

Whether you’re brick-and-mortar, DTC, or hybrid — Zylaris brings clarity, systems, and scale.

🟦 WHAT WE DO

✅ Omnichannel Customer Journey Design
✅ eCommerce, DTC & In-Store Experience Integration
✅ Merchandising Strategy & Pricing Optimisation
✅ Store Operations & POS System Efficiency
✅ Retail CRM, Loyalty & Retention Strategy
✅ CX Analytics & Insight Platforms
✅ International Retail & Franchise Expansion
✅ Fulfilment, Inventory & Process Mapping

🟨 WHO THIS IS FOR

This service is perfect for:

  • Retailers expanding from in-store to eComm or vice versa

  • Lifestyle brands scaling across markets or categories

  • DTC brands hitting fulfilment or retention bottlenecks

  • Retail teams needing better ops, data, or CX tooling

  • Franchises or store networks seeking standardisation

🟩 OUR APPROACH: ZYLARIS FOR RETAIL STRATEGY

We don’t offer one-size-fits-all plans. We partner to design, align, and activate strategy across your business.

🔹 Phase 1: CX & Operational Assessment
We map your customer journey, team workflows, and core systems — highlighting friction points and missed opportunities.

🔹 Phase 2: Experience + Growth Strategy
We align your offer, experience, and communication across every touchpoint — digital and in-store.

🔹 Phase 3: Enablement Systems & Retail Stack
We help implement or optimise your tech stack (POS, CRM, loyalty, inventory) to support scale.

🔹 Phase 4: Loyalty, Analytics & Expansion Readiness
We embed tools and frameworks to boost retention, drive decision-making, and support new location, product, or channel rollouts.

🟩 CASE SNAPSHOT

Client: Home & Lifestyle Retail Chain
Challenge: Fragmented customer data and poor online-offline handoff
Zylaris Solution:
→ Integrated CRM and loyalty across online and in-store
→ Rebuilt post-purchase experience + returns process
→ Introduced analytics dashboard for CX and AOV

Result:

🛍 37% increase in repeat customer rate
💡 21% improvement in store-to-online conversion
📊 Unified CX data flow across 6 retail locations

🗣 TESTIMONIAL

“Zylaris helped us stop guessing and start growing. Every decision we make now is connected to customer insight and strategic action.”
— CX Director, Multi-Location Retail Brand

🟦 WHY ZYLARIS?

From shelf to shipment — Zylaris powers the entire journey.

🛒 Retail-fluent. Experience-led. Operationally sharp.

⚙️ We connect marketing, operations, and systems.

🔁 We help you sell smarter, serve better, and scale faster.

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Retail is detail. Let Zylaris help you master every one.

95% of our clients see measurable progress within 30 days.

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